01492 650016 manager@talycafn.wales

T&Cs for Room Reservations

The following Terms and Conditions along with (together with the ‘conditions of booking’) will apply to your booking.

Our conditions of booking are reviewed from time to time. When we do this, we may make changes to the conditions of booking so that they are as up-to-date as possible. The conditions of booking in force at the time when you make your booking are those that apply to your booking, unless we provide you with a copy of our new conditions of booking. Please remember to read and check the conditions of booking each time you make a booking with us as they may have changed since your last booking.

All bookings are subject to the conditions of booking and to availability.

1. Defined terms

In the conditions of booking, ‘you ‘ and ‘your’ refers to the person who makes the book-ing; ‘we’, ‘us’, ‘our’ or ‘TYC’ refers to The Tal-Y-Cafn Hotel, a trading division of  Imagine Inns Limited a company registered in England and Wales with company number, registered office: 37 Chapletown Road, Bromley Cross, Bolton, BL7 9LY.

2. The holiday contract

A contract between you and TYC (‘our agreement’) will exist when any of the following ‘booking conditions’ are met:
a) we receive your deposit payment and issue our written confirmation of your booking; or
b) when booking by telephone or online, we inform you that your booking is confirmed; or
c) when booking in person at a travel agent, your travel agent tells you that your booking is confirmed.

Our agreement binds you and all the members of your party. It is your responsibility to en-sure that all members of your party are made aware of and accept the conditions of booking. When you make a booking you guarantee that you have the authority to accept and do accept the terms of the conditions of booking on behalf of your party. Failure by you and/or members of your party to comply with these terms may lead to termination of our agreement, and loss of the booking.

3. General

a) If your payment is returned unpaid by your bank or card provider, we may have to charge a £30 administration fee, or even cancel your booking.
b) You and members of your party must abide by the rules of your hotel  at all times, including all applicable laws and government guidance. All this information can be found in promotional and marketing communications, the holiday booking confirmation and the conditions of booking.
c) Our agreement is governed by English Law and we both agree to the exclusive jurisdiction of the English Courts.
d) If any part of our agreement is deemed void by law, the remainder will continue in full force and effect.
e) We specifically draw your attention to part 12 of these conditions of booking (Limitation of liability)
f) All bookings are subject to availability.
g) All guests resident in the UK are required to appear on the Electoral Roll, guests from outside the UK may be required to produce their residential address (such as a bank or credit card statement no more than 3 months old) and an item of photographic identification such as a passport or driving licence.

4. Brochure prices

We promise that the price of your holiday will be the current price at the time of your booking as agreed and shown on your booking confirmation, plus any Tal-Y-Cafn Protection and supplements chosen. We reserve the right to change the price of any of the rooms shown in our marketing communications or on our website any time before booking. All our prices include VAT.

5. Deposits

When booking your Room, if you book more than 12 weeks prior to your booking, you must pay a non-refundable deposit as stated at time of booking, plus any Tal-Y-cafn Holiday Protection and supplement payments due, unless a specific offer requests full payment on booking. If you book within 12 weeks of your holiday you will need to pay the holiday price in full when you book.

6. What if you need to make changes?

We’ll always try our best to fit in changes to your booking – so long as you tell us in writing at least 12 weeks before your holiday start date. Changes are subject to availability and are subject to an administration charge of £35 per person and any further cost that we incur in making the change to your booking. If you have to make a substantial change to your holiday within 12 weeks of the holiday start date, we’ll treat it as a cancellation. And remember: changing your holiday start date will probably mean a change in price.

7. What if you need to cancel your room?

We really hope it doesn’t come to this, but it might be a good idea to include Tal-Y-Cafn Holiday Protection to protect against cancellations. Tal-Y-Cafn Holiday Protection protects against a cancellation in the event that you or any members of your party are unable to travel due to sickness (COVID 19 – covered by our Coronavirus Guarantee), redundancy, jury service or adverse weather conditions such as snow up until your day of arrival. If you have holiday insurance, cancellation payments may be refunded by your insurance company, subject to the terms and conditions of your policy and the charges listed below.

Please note that the consumer cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply in the case of:
(a) package holidays which are fully exempt under Regulation 6(1)(g); and
(b) hotel reservations which come under the partial exemption in Regulation 28(1)(h).

Please remember holidays not protected by Warner Holiday Protection will not be refunded or transferred except where we have to cancel them.

Cancelling due to illness (Non COVID-19 related), redundancy or jury service:
If you have Tal-Y-Cafn Holiday Protection, you will need to write to us or call us to notify us that you and/or a member of your party wish to cancel your booking due to illness, redundancy or jury service. You will need to provide us with documentary evidence in respect of your/their sickness, redundancy and jury service (including a doctor’s certificate / letter or a notification from court or employer). On receipt of such written notification and documentary evidence, we will cancel your booking and any payments you’ve made for your booking will be transferred to a date of your choice within 12 months of the arrival date of the cancelled break. All cancelled bookings are subject to the following:

Cancelling more than 12 weeks prior to your holiday start date if you have Tal-Y-Cafn Holiday Protection:
At your option, you will be able to transfer your holiday to an alternative date or get a refund, less a £35 per person cancellation fee (at Christmas and New Year – £80 per person).

Cancelling less than 12 weeks prior to your holiday start date if you have Tal-Y-Cafn Holiday Protection:
You will be able to transfer to a different holiday start date subject to a cancellation fee of £35 per person (at Christmas and New Year – £80 per person) provided that you give written notice of cancellation between twelve weeks and eight days prior to your holiday start date. If we receive your notice less than seven days before your holiday start date, the cancellation fee will be £80 per person (at Christmas and New Year – £125 per person).

Cancelling due to adverse weather conditions:
If you have Tal-Y-Cafn Holiday Protection covering adverse weather conditions, then in circumstances where we agree that you are prevented from travelling to the site on your holiday start date due to adverse weather conditions, any payments you’ve made for your booking may be transferred to an alternative holiday start date within the next six months following your original holiday start date. Any such substitute holiday start date must be booked with us within four weeks of the original holiday start date.

Definition of adverse weather:
If you have Tal-Y-Cafn Holiday Protection covering adverse weather conditions, then in circumstances where we agree that you are prevented from travelling to the site on your holiday start date due to adverse weather conditions, any payments you’ve made for your booking may be transferred to an alternative holiday start date within the next six months following your original holiday start date. Any such substitute holiday start date must be booked with us within four weeks of the original holiday start date.

www.bbc.co.uk
www.rac.co.uk
www.theaa.com
Relevant police area website
www.highways.gov.uk (government highways agency)
The adverse weather condition cover is only applicable on day of travel and is subject to a cancellation fee of £80 per person (at Christmas and New Year – £125 per person).

Please remember: No bookings can be transferred or cancelled without approval from Tal-Y-Cafn. So, as soon as you know you need to cancel, please give us a call on 0330 100 3354† (open Monday-Friday, 9am-5pm).

Cancellation due to COVID-19
The Coronavirus Guarantee was introduced to provide guests with further rights over their bookings in 2020 and 2021. Under the Guarantee, guests are covered in the event of;
The hotel you have booked is closed due to the Coronavirus outbreak
UK Government restrictions on travel due to the Coronavirus outbreak
You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak
You consider it unsafe to come on your break due to the continuing threat of Coronavirus
We guarantee at any point within ‘The Coronavirus Guarantee’ (between 28 days and 3 days prior to arrival), you can:
Transfer your break to a new date in 2020 or 2021, free of charge
If you don’t know your new dates, we will apply your original booking payment against a future break, again free of charge
Cancel your booking and receive a full refund
‘The Coronavirus Guarantee’ allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival. Should the UK Government’s advice relating to COVID-19 significantly change in the 3 days prior to your arrival, we will reactivate the Guarantee for you. All other booking terms and conditions remain unchanged.

If you choose to amend your break to different dates, should your new break be cheaper than your existing booking, we will use the difference as part payment for a future break. Should your new break be more expensive you will need to pay the difference at time of booking. If you choose to cancel your break, you may only do this by calling us.

Tal-Y-CafnHoliday Protection is a separate offer and remains available at the same time as this Coronavirus Guarantee.

The Coronavirus Guarantee is not applicable to any bookings made via a 3rd party including coach operators, travel agents and online booking agency. Please contact them directly to discuss your booking.

8. Cancellation for any other reason and cancellation charges

TheTal-Y-Cafn Holiday Protection also covers you and/or your party for cancellations due to any reasons other than sickness (Non COVID-19 related), jury service, redundancy and adverse weather. In this case, any refund will be subject to the sliding scale below:

Number of days in advance of holiday start date: Cancellation charge payable

84 days or more: Deposit paid and any supplement costs
83 – 43 days: 40% of total holiday cost
42 – 29 days: 60% of total holiday cost
28 – 8 days: 90% of total holiday cost
7 days or less: 100% of total holiday cost

To make a cancellation contact our Team on 01492 650 016† or write to the Customer Care Team:
The Tal-Y-Cafn Hotel
A470 Llanrwst Road
Tal-Y-Cafn
Conwy
LL28 5RR

All cancellations are subject to a cancellation fee shown below. This excludes cancellations made in connection with our Coronavirus Guarantee, as further set out above.

Cancellation fees

If you wish to cancel your holiday and are covered by Tal-Y-Cafn  Holiday Protection and we are in receipt of the appropriate doctor’s certificate or letter, employer’s or court notification, the following cancellation fees will apply:

All dates except Christmas and New Year
More than 7 days before departure – £35 per person
Within 7 days of departure – £80 per person
Plus loss of deposit

Christmas and New Year
More than 7 days before departure – £80 per person
Within 7 days of departure – £125 per person
Plus loss of deposit

 

Any refunds given in respect to payments made by debit or credit cards will be repaid to the same card.

Please remember holidays not covered by Tal-Y-Cafn Holiday Protection will not be refunded or transferred.

9.If we cancel or change your holiday

In the unlikely event that we need to cancel or significantly change your booking, we’ll let you know as soon as possible. Unless this is due to unusual or unforeseeable circumstances beyond our control, you will be entitled to choose between the following options:

a) a replacement holiday of a standard comparable to that booked and of the same value paid;
b) a replacement holiday of lesser value together with a payment of the difference by us;
c) a replacement holiday of higher value with a payment of the difference by yourself; or
d) a full refund.
Compensation
Subject to clause 12, if we cancel or make a significant change to your booking, we will pay compensation for any provable loss except where the major change or cancellation arises due to events beyond our control.

Events beyond our control
We will not be liable to you in any way or pay you compensation if we have to cancel or change your booking in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

10. Your Personal Information

When you book with us, you’ll be giving us some personal information about you and the other people coming with you. We may use and process such personal information in accordance with our privacy policy which can be found at https://www.warnerleisurehotels.co.uk/company/privacy-policy. You may choose to provide us with information about your health or the health of members in your party, so we can assist you with any health or disability needs. This information will only be used for the purpose(s) for which you provide it to us.

We’ll only talk to you (or your booking agent) about your information. By booking with us, you’re agreeing that we can use the information in accordance with our privacy policy – and you’re confirming that everyone who’s coming on holiday with you has also read and accepted our privacy policy. If you’re using a booking agent or other provider, make sure you look at their data protection policy to find out how they’ll use your information.

10.1 COVID-19 and your personal Information

We are implementing a number of measures to safeguard our Guests and Team against the health threat that is being posed by COVID-19. We endeavour to maintain ‘business-as-usual’ to the extent allowed by our particular circumstances.

As a result of these efforts, we are implementing a number of new processes. Please see our FAQs for more information on these. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example, to en-sure smooth check in process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.

To ensure that we are transparent with you about how we process your personal data please see our COVID-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a COVID-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and well-being.

11. Re-selling

If you have plans to re-sell your holiday, please ask us when you book. Without this information we will be unable to issue a VAT invoice, under the Tour Operators Margin Scheme which we account for our VAT. If you want to be an agent for Warner, please ring our Customer Care Team and ask for our Agency Sales Team.

12. Travel operators

Party members travelling by ferry or coach are subject to the terms and conditions of the relevant service operator(s). Full details are available on request. Warner Leisure Hotels cannot be held responsible and shall not be liable for delays, cancellations and/or other consequences and any resulting loss or damage which is due to the actions or omissions of such third party service operators.

13. Limitation of liability

If our contract is not performed or is improperly performed by us we will pay you appropriate compensation if this has affected the enjoyment of your holiday. However we will not be liable to you for any indirect or consequential loss or where any failure in the performance of the contract is due to:

(a) you or a third party unconnected with the provision of your booking;
(b) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(c) an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in the circumstances set out in the remainder of this clause 12, shall be limited to a maximum of two times the price of your booking.

We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which may not be limited under any applicable law.

14. Comments and complaints

If you’re not happy please tell your hotel or village manager as soon as possible. Hopefully we’ll be able to put things right immediately. If not, please fill in our feedback contact form and we will aim to get back to you within 28 days. Claims may be reduced or rejected if we were not given the opportunity to put matters right during your holiday.

15. Electric scooters and wheelchairs

We welcome guests who are Blue Badge holders to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use we suggest a ground floor room be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’. In all cases wheelchairs and scooters must be stored inside your room. Only 4mph pavement vehicles are permitted within our buildings and you must hold Public Liability Scooter Insurance. You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday. We accept no liability for any accident, loss or damage to you or your mobility scooter, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.

16. Security of your personal belongings

Please note that your personal belongings are your responsibility during your holiday. We accept no liability for any accident, loss or damage to your belongings except to the extent that such accident, loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors. We recommend that you take out appropriate holiday insurance to cover your belongings during your holiday.

17. Offers and pricing

All our pricing and offers are based on two people sharing Standard accommodation and are only applicable on bookings for up to 19 people. Prices cannot be combined with group benefits.. Other room supplements such as upgrades, patio, view, new room, suite, balcony, or large rooms are chargeable at a supplement cost and will be added to the cost of your holiday as relevant. Prices are correct at time of publishing on our website.

Offers are based on current prices and include all discounts. All offer breaks apply to new bookings only, are subject to promotional availability which is reviewed daily and cannot be combined with any other offer or discount. A small selection of dates are not available on these offers, including Christmas and New Year. The number of rooms at these prices will vary by break and could be extremely limited. If there is no availability at this rate then you will be offered the next best rate. All persons in your booking must be aged over 21 years of age. Warner Leisure Hotels reserve the right to change or withdraw any offers without prior notice. All holidays booked within 12 weeks of the chosen holiday start date will have to be paid in full at time of booking.

All of our rooms are booked on a first come, first served basis. As time goes on, and the rooms sell out, the price of our breaks will increase.

Group saving of £10 per person are applicable to small groups of 3-19 people and cannot be re-deemed online.

Wightlink ferry crossings best rate guaranteed ferry price – We provide the latest available price at time of booking. If you can find your chosen crossing cheaper (i.e. date, time, number of passengers, cars) we’ll match the price on production of a valid quote or receipt showing the details.

18. Warner Wi-Fi

Device exclusions apply. Only devices with a web browser and ability to connect to a public service are able to access the network: please check your device for compatibility. All connections to the Free service will be subject to a ‘fair usage’ policy.

19. My Warner Stay

All time slots are subject to availability. Reservations can be made up to 48 hours before arrival. Guests not booked in advance will be allocated dining times at the hotel. Once confirmed, bookings cannot be changed. The Contact Centre and hotel teams are unable to make amends by phone on behalf of guests. Please speak to the team once at the hotel about essential changes you may need to make. Web chat is available for all queries.
Compensation
Subject to clause 12, if we cancel or make a significant change to your booking, we will pay compensation for any provable loss except where the major change or cancellation arises due to events beyond our control.

Events beyond our control
We will not be liable to you in any way or pay you compensation if we have to cancel or change your booking in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

10. Your Personal Information

When you book with us, you’ll be giving us some personal information about you and the other people coming with you. We may use and process such personal information in accordance with our privacy policy. You may choose to provide us with information about your health or the health of members in your party, so we can assist you with any health or disability needs. This information will only be used for the purpose(s) for which you provide it to us.

We’ll only talk to you (or your booking agent) about your information. By booking with us, you’re agreeing that we can use the information in accordance with our privacy policy – and you’re confirming that everyone who’s coming on holiday with you has also read and accepted our privacy policy. If you’re using a booking agent or other provider, make sure you look at their data protection policy to find out how they’ll use your information.

10.1 COVID-19 and your personal Information

We are implementing a number of measures to safeguard our Guests and Team against the health threat that is being posed by COVID-19. We endeavour to maintain ‘business-as-usual’ to the extent allowed by our particular circumstances.

As a result of these efforts, we are implementing a number of new processes. Please see our FAQs for more information on these. This may also mean collecting and processing new types of information about you or collecting data in a new way. For example, to en-sure smooth check in process, ensure social distancing and or communicate with you if we need to, e.g. in a safeguarding situation. In all cases information collected will be limited to what is proportionate and necessary for the purpose and data protection principles will apply in the usual way.

To ensure that we are transparent with you about how we process your personal data please see our COVID-19 privacy policy. This should be read with our main Privacy Policy. Together these are designed to advise you about how we may use the information we hold about you in general and in relation to the unprecedented challenges we are all facing in response to the recent outbreak. In most cases this will not be above and beyond what would originally be collected from you. However, in the case of a COVID-19 incident we need to ensure we can manage the situation responsibly to ensure your safety and well-being.

11. Re-selling

If you have plans to re-sell your holiday, please ask us when you book. Without this information we will be unable to issue a VAT invoice, under the Tour Operators Margin Scheme which we account for our VAT. If you want to be an agent for Warner, please ring our Customer Care Team and ask for our Agency Sales Team.

12. Travel operators

Party members travelling by ferry or coach are subject to the terms and conditions of the relevant service operator(s). Full details are available on request. Tal-Y-Cafn Hotels cannot be held responsible and shall not be liable for delays, cancellations and/or other consequences and any resulting loss or damage which is due to the actions or omissions of such third party service operators.

13. Limitation of liability

If our contract is not performed or is improperly performed by us we will pay you appropriate compensation if this has affected the enjoyment of your holiday. However we will not be liable to you for any indirect or consequential loss or where any failure in the performance of the contract is due to:

(a) you or a third party unconnected with the provision of your booking;
(b) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(c) an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in the circumstances set out in the remainder of this clause 12, shall be limited to a maximum of two times the price of your booking.

We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which may not be limited under any applicable law.

14. Comments and complaints

If you’re not happy please tell your hotel manager as soon as possible. Hopefully we’ll be able to put things right immediately. If not, please fill in our feedback contact form and we will aim to get back to you within 28 days. Claims may be reduced or rejected if we were not given the opportunity to put matters right during your holiday.

15. Electric scooters and wheelchairs

We welcome guests who are Blue Badge holders to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use we suggest a ground floor room be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’. In all cases wheelchairs and scooters must be stored inside your room. Only 4mph pavement vehicles are permitted within our buildings and you must hold Public Liability Scooter Insurance. You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday. We accept no liability for any accident, loss or damage to you or your mobility scooter, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.

16. Security of your personal belongings

Please note that your personal belongings are your responsibility during your holiday. We accept no liability for any accident, loss or damage to your belongings except to the extent that such accident, loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors. We recommend that you take out appropriate holiday insurance to cover your belongings during your holiday.

17. Offers and pricing

All our pricing and offers are based on two people sharing Standard accommodation and are only applicable on bookings for up to 19 people. Prices cannot be combined with group benefits.. Other room supplements such as upgrades, patio, view, new room, suite, balcony, or large rooms are chargeable at a supplement cost and will be added to the cost of your holiday as relevant. Prices are correct at time of publishing on our website.

Offers are based on current prices and include all discounts. All offer breaks apply to new bookings only, are subject to promotional availability which is reviewed daily and cannot be combined with any other offer or discount. A small selection of dates are not available on these offers, including Christmas and New Year. The number of rooms at these prices will vary by break and could be extremely limited. If there is no availability at this rate then you will be offered the next best rate. All persons in your booking must be aged over 21 years of age. Tal-Y-Cafn Hotel reserve the right to change or withdraw any offers without prior notice. All holidays booked within 12 weeks of the chosen holiday start date will have to be paid in full at time of booking.

All of our rooms are booked on a first come, first served basis. As time goes on, and the rooms sell out, the price of our breaks will increase.

18. The Tal-Y-Cafn Wi-Fi

Device exclusions apply. Only devices with a web browser and ability to connect to a public service are able to access the network: please check your device for compatibility. All connections to the Free service will be subject to a ‘fair usage’ policy.

19. My Tal-Y-Cafn Stay

All time slots are subject to availability. Reservations can be made up to 48 hours before arrival. Guests not booked in advance will be allocated dining times at the hotel. Once confirmed, bookings cannot be changed. The Contact Centre and hotel teams are unable to make amends by phone on behalf of guests. Please speak to the team once at the hotel about essential changes you may need to make. Web chat is available for all queries.

20. Services and Prices

Tryfan en-suite room – £130 night off peak / £150 peak 
Cadar en suite room – £120 night off peak / £140 peak 
Snowdon apartment – £285 night off peak / £315 Peak 
These prices are for a minimum 2 night stay 
 
£20 charge for dogs 
£30 extra for Z-bed in room 
£30 extra for sofa bed (ie children) 
Champagne on arrival £48 
Prosecco on arrival £23 
 
These prices are subject to change.